AIBenta is a product of TNETIC, Inc., headquartered in South Elgin, Illinois. This Policy applies to our website, the AIBenta platform, and all services we provide. It does not apply to the data practices of the businesses (our Clients) who use AIBenta to serve their own customers.
1. Overview
AIBenta operates as an AI-powered sales agent on behalf of its business clients ("Clients"). In doing so, we process three distinct categories of data: information about our Clients (businesses that subscribe to AIBenta), information about End Users (consumers who interact with a Client's AI agent), and information about visitors to our website.
Our Clients are data controllers for End User personal data collected through their AI agents. TNETIC, Inc. acts as a data processor in that context. For data collected directly through our website and business operations, TNETIC, Inc. is the data controller.
The AI functionality of the Service is built on models and infrastructure licensed from a third-party AI technology provider ("Technology Provider"). TNETIC, Inc. remains your point of contact for all privacy matters relating to the Service; see Section 7 for more detail on this arrangement.
2. Who We Are
AIBenta is a product of TNETIC, Inc., a software company incorporated in the State of Illinois, United States. Our registered business address is in South Elgin, Illinois.
For questions about this Privacy Policy or your personal data, contact us at hello@aibenta.com or call 312-970-9589.
3. Information We Collect
3.1 Information Provided by Clients
When a business subscribes to AIBenta, we collect:
- Business name, contact name, email address, and phone number;
- Billing information (processed by our payment processor; we do not store raw card numbers);
- Business information used to configure the AI agent, including product catalogs, pricing, policies, and sales scripts ("Client Content");
- Account credentials and access logs.
3.2 Conversation Data from End Users
When End Users interact with an AI agent powered by AIBenta on a Client's channels, we process:
- The content of messages sent and received through the AI agent;
- Timestamps, channel identifiers (e.g., Messenger thread ID, phone number for SMS), and session metadata;
- Information End Users voluntarily share during conversations, such as name, email, product preferences, order details, and appointment requests;
- AI-generated responses and classification data (e.g., lead score, intent classification).
Note: AIBenta does not instruct End Users to share sensitive personal information such as Social Security numbers, financial account numbers, or medical records. Clients are prohibited from configuring the Service to collect such information without appropriate legal authorization and security measures.
3.3 Website Visitor Information
When you visit aibenta.com, we may collect:
- IP address, browser type, operating system, and referring URL;
- Pages visited, time on page, and click behavior (via analytics tools);
- Information you submit through contact or inquiry forms, including name, email, and business type.
3.4 Information from Third-Party Platforms
To enable our Service, we receive data from third-party messaging platforms (such as Meta's Messenger and WhatsApp APIs) in accordance with those platforms' developer policies. This data is limited to what is necessary to operate the AI agent on the Client's behalf.
4. How We Use Information
4.1 To Provide and Operate the Service
- Process and deliver AI-generated responses on behalf of Clients;
- Configure, deploy, and maintain AI agents per Client instructions;
- Route conversations, trigger escalations, and log interactions;
- Process billing and manage Client accounts.
4.2 To Improve the Service
- Analyze aggregated, de-identified conversation patterns to improve AI response quality;
- Monitor for errors, hallucinations, or inappropriate AI outputs;
- Conduct internal research and development on AI sales agent performance.
4.3 To Communicate with Clients
- Send onboarding materials, service updates, and support communications;
- Provide billing notifications and account alerts;
- Share product news and feature announcements (Clients may opt out at any time).
4.4 Legal and Safety Purposes
- Comply with applicable legal obligations and respond to lawful requests from government authorities;
- Enforce our Terms of Use and protect the rights, property, and safety of TNETIC, Inc., our Clients, and the public;
- Detect and prevent fraud, abuse, or security incidents.
We do not sell personal data. We do not use End User conversation data for advertising targeting.
5. Sharing and Disclosure
5.1 With Clients
Conversation Data generated through a Client's AI agent is accessible to that Client through their AIBenta dashboard. Clients are responsible for their own data practices with respect to this information.
5.2 With Service Providers
We share data with trusted third-party service providers who assist us in operating the Service, subject to data processing agreements requiring them to protect the data and use it only for specified purposes. These include:
- Cloud hosting and infrastructure providers;
- Our Technology Provider, which hosts and operates the underlying AI models and infrastructure that power the Service (see Section 7.2 for detail on this relationship);
- Payment processors (who handle billing data independently under their own privacy policies);
- Analytics and monitoring tools (using de-identified or aggregated data where possible).
5.3 Legal Requirements
We may disclose information if required to do so by law, regulation, legal process, or government request, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of TNETIC, Inc., our users, or others.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of all or substantially all of our assets, data we hold may be transferred to the acquiring entity. We will provide notice before any such transfer takes effect.
5.5 No Sale of Personal Data
We do not sell, rent, or trade personal data to third parties for their own marketing or commercial purposes.
6. Conversation Data and AI Processing
6.1 How Conversations Are Processed
When an End User sends a message to a Client's AI agent, that message is transmitted to AIBenta's systems — including systems operated by our Technology Provider — for AI processing. The AI model generates a response based on the message content and the Client Content provided by the Client. Both the incoming message and the AI-generated response are logged as Conversation Data.
6.2 AI Training
AIBenta does not itself develop or train AI models. Conversation Data is processed using AI models operated by our Technology Provider. Our Technology Provider does not use Client Content or Conversation Data to train its AI models, and its own AI sub-processors are contractually prohibited from training on that data, unless a separate written agreement expressly permits it. AIBenta will not enter into any such agreement without the Client's prior written consent. If you have questions about this, contact us at hello@aibenta.com.
6.3 AI Output Accuracy
AI-generated responses may not always be accurate. We do not represent that AI Output is free from errors or hallucinations. End Users interacting with an AI agent should verify important information — such as pricing, availability, or appointment confirmations — directly with the business.
6.4 Client Responsibility for End Users
Clients are responsible for providing appropriate privacy notices to their End Users and for obtaining any consents required under applicable law before using AIBenta to communicate with those End Users.
7. Third-Party Platforms & Technology Provider
7.1 Messaging Platforms
AIBenta connects to third-party messaging platforms — including Meta (Facebook Messenger, Instagram Direct), WhatsApp, and SMS carriers — to deliver AI agent conversations. Your use of those platforms is also governed by their own privacy policies and terms of service:
- Meta Privacy Policy: facebook.com/privacy/policy
- WhatsApp Privacy Policy: whatsapp.com/legal/privacy-policy
TNETIC, Inc. is not responsible for the data practices of these third-party platforms. We access only the data those platforms make available through their approved APIs and use it solely to operate the Service.
7.2 AI Technology Provider
The Service's underlying AI models and infrastructure are provided under license by a third-party Technology Provider, which processes Client Content and Conversation Data as a subprocessor on TNETIC, Inc.'s behalf. TNETIC, Inc. requires its Technology Provider to maintain confidentiality and security obligations materially consistent with this Privacy Policy, formalized through a data processing agreement between TNETIC, Inc. and its Technology Provider. TNETIC, Inc. remains your primary point of contact for privacy questions and data rights requests relating to the Service; we do not require you to contact our Technology Provider directly. We will identify our Technology Provider upon written request and will notify Clients of any change in Technology Provider that materially affects the processing of Conversation Data.
Our Technology Provider relies on its own approved AI sub-processors to deliver certain conversational and media-processing functionality. Those sub-processors are contractually prohibited from using Client Content or Conversation Data to train their generally available models. Some processing occurs outside the United States, including in the European Union. Where personal data is transferred internationally, our Technology Provider relies on recognized safeguards such as Standard Contractual Clauses. Further detail is available upon written request.
8. Data Retention
We retain different categories of data for different periods:
- Client account data — retained for the duration of the active account and for up to three (3) years following account closure, to comply with legal obligations and resolve disputes;
- Conversation Data — retained for up to twelve (12) months following the date of each conversation, or as specified in the applicable service order;
- Billing records — retained for seven (7) years as required by applicable tax and accounting laws;
- Website visitor data — retained for up to thirteen (13) months in analytics systems, after which it is aggregated or deleted.
Clients may request earlier deletion of their Conversation Data by contacting us, subject to any legal retention obligations that may apply.
9. Security
We implement commercially reasonable technical and organizational measures to protect data against unauthorized access, loss, alteration, or disclosure. These measures include:
- Encryption of data in transit (TLS) and at rest;
- Access controls and authentication requirements for personnel accessing production systems;
- Regular security reviews and monitoring for anomalous activity;
- Contractual security requirements for third-party service providers, including our Technology Provider.
No security system is impenetrable. Our Technology Provider is contractually required to notify us promptly of any security incident affecting Client Content or Conversation Data. In the event of a data breach that affects your personal data — including one occurring at our Technology Provider — we will notify affected parties without undue delay and as required by applicable law.
10. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you;
- Correction: Request that inaccurate or incomplete data be corrected;
- Deletion: Request that we delete your personal data, subject to legal retention obligations;
- Portability: Request your data in a structured, machine-readable format;
- Objection: Object to certain processing activities, including direct marketing;
- Withdrawal of consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact us at hello@aibenta.com. We will respond within thirty (30) days. If you are an End User of a Client's AI agent, your rights requests regarding Conversation Data should be directed to the relevant Client business, as they are the data controller for that data.
11. California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) provides you with additional rights:
Categories of Personal Information Collected
We collect identifiers (name, email, phone, IP address), commercial information (subscription details, billing records), and internet activity information (website usage). We do not sell or share personal information as defined under the CCPA.
Your California Rights
- Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you in the past 12 months;
- Right to Delete: Request deletion of personal information we have collected from you, subject to exceptions;
- Right to Correct: Request correction of inaccurate personal information;
- Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising;
- Right to Limit Use of Sensitive Personal Information: We do not use or disclose sensitive personal information beyond what is necessary for operating the Service;
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
To submit a CCPA request, email hello@aibenta.com with "California Privacy Request" in the subject line. We will verify your identity before processing the request.
12. Children's Privacy
AIBenta is a business-to-business service and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information promptly.
If you believe a child under 13 has provided personal information to us, please contact us at hello@aibenta.com.
13. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve user experience and analyze site performance.
Types of Cookies We Use
- Essential cookies: Required for the website and dashboard to function. Cannot be disabled.
- Analytics cookies: Help us understand how visitors interact with our site (e.g., pages visited, time on site). We use aggregated data only.
- Preference cookies: Remember your settings and preferences for a better experience.
Your Cookie Choices
You can control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using the AIBenta Service, but may affect certain website features. We honor browser-level Do Not Track signals where technically feasible.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this Policy;
- Notify active Clients by email and/or through the Service dashboard;
- Where required by law, obtain your consent before applying material changes to how we process your data.
We encourage you to review this Policy periodically. Your continued use of the Service following notice of changes constitutes acceptance of the updated Policy.
15. Contact Us
For questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:
AIBenta · A product of TNETIC, Inc.
South Elgin, Illinois, USA
Email: hello@aibenta.com
Phone: 312-970-9589
Web: www.aibenta.com